About Our Firm

A track record of proven success.

Backed by over two decades of experience in military, public, and private sector investigations, Aviana Controls comes ready to drive immediate operational impact.

Leadership

Kyle Pantermoller

Kyle J. Pantermoller
Founder & Chief Advisor

I’ve dedicated my entire working career to helping organizations including the U.S. Military, leading corporate retailers, and private legal teams across the United States and abroad—investigate and resolve threats, mitigate risk, and preserve operational integrity. I bring a direct and professional approach to my work, balanced with the ability to provide my clients with calming reassurance and focused guidance when it’s needed most.

I look forward to serving you and your retail business.

Real-World
Case Studies

  • A retail store operated by a large, international company noticed a sharp month-over-month increase in the difference between charged inventory and system inventory in the sporting goods department, highlighting the need for effective asset protection and inventory management.

    Aviana Controls conducted a detailed review of all invoices received for the month, uncovering a significant discrepancy in the asset protection subcategory of sleeping bags. The store received one pallet containing 16 sleeping bags but was mistakenly billed for 16 pallets containing 16 sleeping bags each. This error led to the store being charged for a quantity of 256 sleeping bags instead of the expected 16, resulting in a paid invoice of approximately $12,800 instead of the $800 expected cost.

    Thanks to Aviana Controls’ expertise in asset protection strategies and loss prevention services, the store corrected the inventory levels for the affected product, maintaining accurate replenishment and recovering approximately $12,000 in financial loss.

  • A retail store asset protection team identified a register shortage of approximately $100 while conducting routine reviews using exception-based reporting, an essential part of effective asset protection services.

    Further investigation revealed that a cashier, employed for less than one week, was assigned to operate the register in question. Additional register activities by the same cashier were reviewed, uncovering that she had been taking cash from the register drawer daily, beginning just two days into her employment. The total amount of cash taken exceeded $1,000, a felony amount under State law.

    Aviana Controls, specializing in asset protection strategies and investigative interviewing services, conducted a thorough investigative interview with the employee, who admitted to the thefts. Law enforcement was notified, leading to the employee’s arrest and charges. A search of her belongings uncovered a large sum of cash believed to be stolen.

  • It was alleged that a male employee of a retail store was demonstrating inappropriate behavior by making unwanted advances towards an underaged female employee, raising serious concerns for asset protection and workplace safety.

    Aviana Controls, a trusted asset protection company, collected and reviewed available evidence, including key witness statements from employees knowledgeable about the matter. The evidence was deemed sufficient to schedule an investigative interview with the alleged suspect.

    As a result of the investigative interview, the allegations against the male employee were substantiated. After close collaboration with law enforcement, it was discovered that the employee had active warrants in the State of Florida for similar misconduct. His employment was terminated, and the matter was turned over to law enforcement for appropriate resolution, showcasing Aviana Controls’ commitment to effective asset protection strategies and maintaining a safe, compliant workplace.

  • A routine register audit performed at a retail store revealed a shortage of approximately $3,000, highlighting the importance of effective asset protection services and internal process auditing.

    Aviana Controls requested and reviewed video evidence and digital transaction receipts for the register in question. During one transaction, it was noted that several high-value Apple products had been purchased by two customers using cash. A closer review of the cash transaction uncovered a variation of the ‘flim-flam’ scam—a known scam where a customer manipulates the handoff of cash to the cashier by folding part of it into their palm during a false recount, returning only a portion of the money initially given.

    The customers were linked to a known organized retail crime group operating along the Interstate 95 corridor. This group was responsible for more than $100,000 in cash thefts across multiple retail stores owned by one company, with most thefts resulting from similar scams. Aviana Controls’ expertise in asset protection strategies and loss prevention was critical in identifying and addressing these complex theft schemes.

  • Following a mass-casualty event in a nearby community, a former employee of a retail store made threats to carry out a similar act against the store as retaliation for being terminated after an internal theft investigation, raising serious concerns for asset protection and security.

    Aviana Controls, a trusted asset protection company, collected and reviewed physical and digital evidence, including key witness statements from employees knowledgeable about the matter. The threatening statements were sent to another employee via the Snapchat app, accompanied by photos depicting weapons and ammunition. Evidence also showed that the suspect—under 21 years of age—had been consuming alcohol at a nearby restaurant.

    The company’s asset protection team and law enforcement were promptly contacted. An officer assigned to the case arrested the former employee on a charge of domestic violence terrorism, due to a prior relationship with the message recipient, demonstrating Aviana Controls’ commitment to proactive asset protection strategies and maintaining a safe workplace.

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